Terms of service

RETURN AND REFUND POLICY

At RS Performancewear, we specialize in custom-made sports apparel featuring full personalization (including custom names, initials, team logos, and specific designs). Because of the custom nature of our products, our return policy differs from standard retail stores.

1. CUSTOM AND PERSONALIZED PRODUCTS (MADE-TO-ORDER)

In accordance with consumer protection laws regarding custom-made goods, the right of withdrawal and 14-day return does NOT apply to goods made to the consumer's specifications or clearly personalized.

• Products with your logos, names, or initials: Once manufactured, these products cannot be returned or exchanged simply because you changed your mind or selected the wrong size.

• Recommendation: Please carefully check our size chart and the spelling of names/initials before completing your order.

2. DEFECTS OR MANUFACTURING ERRORS

Your satisfaction is our top priority. If we made a mistake, we will fix it immediately. You can request a replacement or a full refund if:

• The product has a manufacturing defect (e.g., torn stitching, fabric defect).

• There is a printing or sublimation error that deviates from your approved design (wrong name, wrong logo, or incorrect color due to our mistake).

• We shipped a different size from the one you ordered.

What to do in this case:

1. Contact us via email at: [Insert your support email] within 14 days of receiving your package.

2. Attach clear photos showing the manufacturing defect or the error in design/size.

3. We will review your claim within 48 hours. If the mistake is ours, we will produce and ship a new product entirely at our expense or issue a full refund.

3. STANDARD (NON-PERSONALIZED) PRODUCTS

If you purchased a blank or standard product from our website that features no personal customization (no added names, logos, or specific design modifications), you have the right to return or exchange it within 14 days of receipt.

• The product must be in its original condition – unworn, unwashed, with all tags attached, and in its original packaging.

• Return shipping costs for non-personalized items are the responsibility of the buyer.

4. REFUNDS

Once your refund is approved, the funds will be credited back to your original payment method (credit/debit card or PayPal) within 14 business days.

2. PRIVACY POLICY (Политика за поверителност)

PRIVACY POLICY

At RS Performancewear, the security and confidentiality of your personal data is our primary concern. This policy explains how we collect, use, and protect your information when you visit our website or place an order with us.

1. WHAT INFORMATION DO WE COLLECT?

When you visit our store or place an order for custom sportswear, we collect the following information:

• Personal Data for Orders and Delivery: First name, last name, shipping address, phone number, and email address.

• Customization Data: Texts, names, initials, or logos that you upload to the website for the production of your gear.

• Automatically Collected Information: Data about your device, IP address, browser, and how you interact with our store (via cookies), provided by the Shopify platform.

2. HOW DO WE USE YOUR DATA?

We process your information solely for the purpose of:

• Fulfilling and delivering your orders (including printing your names/logos onto the apparel).

• Communicating with you regarding design details or order confirmations.

• Preventing fraud or assessing risky payments.

• Sending marketing emails and promotions (only if you have explicitly subscribed to our newsletter).

3. THIRD-PARTY DATA SHARING

We DO NOT sell your personal data. We only share it with trusted partners necessary to fulfill your order:

• Shopify: Our hosting platform, which stores your data on secure servers.

• Courier Services: Delivery partners (such as DHL, DPD, or local couriers) to ship the package to your address.

• Payment Processors: Stripe, PayPal, or banking institutions to securely process your payments.

4. DATA SECURITY

Our store uses an SSL certificate to encrypt all information passing through the website. Your payment card details are handled directly by licensed payment gateways and are never stored on our servers.

5. YOUR RIGHTS

Under the GDPR regulation, you have the right at any time to:

• Request access to the personal data we hold about you.

• Request the correction of incorrect information.

• Request the complete erasure of your data from our system ("the right to be forgotten").

For any questions regarding your personal data, please contact us at: realsporteood@gmail.com